What data do we collect?
Privacy and data protection policy
• Personal identification information that is entered by you onto my website or added when filling out your booking form sent to you via email – Name, address, DOB, phone numbers, email, medical conditions, next of kin contact information, GP contact information
How do we collect your data?
• You may provide the data we collect when booking a service through Email, Facebook, Instagram or in person.
• You may provide the data when you make an enquiry via email, Facebook, Instagram or in person
• Data we collect will be reviewed annually. If you have not used our services or visited our websites during that time, your data will be permanently removed.
How do we use your data?
Our company collects your data so we can:
• Process your order
• Manage your account
• Email you with special offers, products or services which we feel you would like.
We will never share your information with any third party
How do we store your data?
Your electronic data is stored within a secure and locked laptop through google forms.
No paper data is stored.
Our company would like to send you information about the services which we feel you may like in the form of email. If you have agreed to accept marketing material you can opt out of this at any time by sending an email saying opt out of marketing.
If you have agreed to the use of images for marketing purposes you can opt out of this at any time.
What are your rights?
Every user is entitled to the following:
o The right to be informed about the collection of your data.
o The right to access–you have a right to request copies of all data we hold on your personal file.
o The right to rectification–You have the right to request that our company correct any information you believe to be inaccurate and to complete any information you believe to be incomplete
o The right to erasure–You have the right to request that our company erase all personal data under certain conditions.
o The right to restrict processing–You have the right to request that our company restricts the processing of your personal data under certain conditions.
o The right to object to personal processing – You have the right to object to our company’s processing of your personal data under certain conditions.
o The right to data portability – You have the right to request that we transfer the data we have collected to another organisation, under certain conditions.
If you make a request, we will respond within one calendar month. if you would like to exercise any of these rights please email firstname.lastname@example.org
This policy will be updated annually from August 2020 unless changes in the law require otherwise.
How to contact us:
How to contact the appropriate authority
Should you wish to report a complaint or feel that our company has not addressed your concern or request you may contact the Information Commissioner’s Office.
The full amount is payable at the time of booking a course or workshop to confirm a place. Medical/Permission forms must be submitted by parents/carers attending any course at Rose Wellbeing Therapies. It is the responsibility of the parent/carer to inform the instructor of any changes to the Medical/Permission form on a weekly basis. Payments are made via PayPal or Bank transfer.
Cancellation within two weeks of the course start date or withdrawing during a course is classed as a cancellation and no refund will be given for remaining classes. I reserve the right to cancel a course/workshop if there is a problem with the venue or the class size. In the event of cancellation made by Rose Wellbeing Therapies, a full refund will be given.
Absence due to sickness
Refunds/discounts are not given for sessions missed within a course due to sickness. We can however arrange for you to attend the next available course that has spaces, so that you can catch up on any missed classes.
Photographs will only be taken of you and your baby if you have agreed by submitting the medical/permission form. Any photographs taken in the classes will be used for advertising and marketing purposes only. We will never take photographs of your baby during massage when they are fully naked, only when they are wearing a nappy and/or clothes and only if you have given your consent. Parents are permitted to take photographs of their child but only their child during classes.
Your contact information and family details will not be shared with any third parties. I reserve the right to update fees and terms and conditions in the future.
As of July 2020 new guidelines will be out in place due to COVID 19 –
* If you have any symptoms of Coronavirus such as high temperature, coughing or feeling unwell please DO NOT attend classes/workshops
*Social distancing and smaller group sizes will be in place
*There will be available hand sanitiser to use before, during and after each class/workshop
*Baby weighing – There will be sanitiser and reusable wash cloths to disinfect the scales before and after each use
*Rose Wellbeing Therapies will sanitise all equipment before and after every class including mats, resources, toys, door handles and oil bottles. This will include steam cleaning.
*Tea/coffee/water and snacks will be served by Rachel at Rose Wellbeing Therapies and sanitiser and a face visor will be used.
*In the event that we have to cancel face to face classes a refund will not be issued and you will be given optional online course/sessions
Thank you your patience and cooperation at this time. These guidelines will be reviewed and updated monthly from August 2020.